Privacy Policy
Effective from 1. 10. 2026
1. Controller
The controller processing your personal data is:
For matters relating to personal data protection, please contact us by e-mail at info@motostore.sk or by letter to the address of the registered office. The controller has not appointed a data protection officer (DPO), as it is not required to do so by law.
2. What data we process
- Contact and identification data – name and surname, e-mail, phone, delivery address and billing address; when purchasing on behalf of a company, also the company name, Company ID (IČO), Tax ID (DIČ) and VAT ID (IČ DPH).
- Customer account (if you create one) – e-mail, password (stored only as an irreversible cryptographic hash), saved contact and billing details, saved motorcycles (model, VIN, note) and the time of the last login.
- Order data – ordered parts, quantities and prices, note (e.g. VIN and year of manufacture of the vehicle), correspondence.
- Payment data – information on receipt of the payment and payer details provided to us by the bank with a transfer; for card payments, only the payment confirmation from the payment gateway (we do not process card details).
- Technical data – IP address and time of access in the server records (logs).
3. Purposes and legal basis
| Purpose | Legal basis (GDPR) | Retention period |
|---|---|---|
| Processing of an order or inquiry, conclusion and performance of the purchase contract | Art. 6(1)(b) – performance of a contract and steps prior to entering into it | inquiry without conclusion of a contract 12 months; otherwise for the duration of the contract |
| Bookkeeping and fulfilment of tax obligations | Art. 6(1)(c) – legal obligation (Act No. 431/2002 Coll. on Accounting, Act No. 222/2004 Coll. on Value Added Tax) | 10 years from the end of the year to which the document relates |
| Handling of complaints and withdrawals from the contract | Art. 6(1)(c) – legal obligation (Civil Code, Act No. 108/2024 Coll.) | for the duration of the limitation periods, usually 4 years from handling |
| Establishment and defence of legal claims | Art. 6(1)(f) – legitimate interest | for the duration of the limitation periods |
| Maintaining the customer account (order overview, saved details and motorcycles) | Art. 6(1)(b) – contract for maintaining the account | until the account is closed; you can close the account yourself under My account → My details |
| Security and operation of the website (server logs) | Art. 6(1)(f) – legitimate interest in securing the service | no more than 3 months |
We do not use your data for marketing, we do not send newsletters and we do not carry out profiling or automated decision-making.
4. Recipients of the data
- server and hosting provider – Hetzner Online GmbH, Germany (servers in the European Union),
- the e-mail service provider through which we communicate,
- carriers and courier companies – to the extent necessary to deliver the consignment,
- for card payments, the operator of the payment gateway – Stripe Payments Europe, Ltd., Ireland (e-mail, amount and order number; you enter card details directly with Stripe),
- an external accountant or tax advisor,
- public authorities, where required by law.
We do not transfer data to countries outside the European Economic Area. Should any provider process data outside the EEA, this takes place only with appropriate safeguards under the GDPR (a European Commission adequacy decision or standard contractual clauses).
5. Obligation to provide data
Name, e-mail and phone are necessary to process the order and for delivery (the courier may contact you by phone), the address for courier delivery and for the invoice, and company details when purchasing on behalf of a company. Without them we cannot process the order.
6. Your rights
Under the GDPR (EU Regulation 2016/679) and Act No. 18/2018 Coll. on Personal Data Protection, you have the right:
- of access to your personal data and to obtain a copy of it,
- to rectification of inaccurate data or completion of incomplete data,
- to erasure of data if it is no longer necessary or its processing is not lawful,
- to restriction of processing,
- to data portability,
- to object to processing based on legitimate interest,
- to lodge a complaint with the supervisory authority – the Office for Personal Data Protection of the Slovak Republic (Úrad na ochranu osobných údajov SR), Hraničná 12, 820 07 Bratislava 27, www.dataprotection.gov.sk.
Please send your request to us by e-mail at info@motostore.sk. We will handle it free of charge, within one month at the latest.
7. Cookies and local storage
The e-shop does not use tracking cookies or third-party analytics tools. Details are on the Cookies page.
For our own visitor statistics (how many people viewed which pages, where they came from, on what device and in which language) we store, for each page view, the page address, the domain of the page you came from, the device type (mobile / computer) and the country estimated from the browser language. We do not store your IP address: a one-way code is calculated from the IP address and the browser identification, changes every day and is used only to count visitors per day. No cookies or data stored on your device are used for this, and it cannot be used to identify you. To keep track of unfinished purchases we also store the cart contents (part numbers and quantities) under a random cart number that your browser keeps together with the cart; if you are signed in, the cart is linked to your account. The legal basis is our legitimate interest in improving the e-shop.
8. Effective date
This Privacy Policy takes effect on 1. 10. 2026.